FREQUENTLY ASKED QUESTIONS

It depends on the specific program. For most professional courses, we recommend having a basic level of training. If you have already completed basic training and are familiar with the core techniques, you can move on to the next level of education at the Academy. The recommended skill level is indicated in the description of each course.

The access period depends on the specific course. The current access period is stated in the description of each program before purchase.

Choose the course you need, add it to your cart, and complete the payment. Once your payment has been successfully processed, access to the learning materials will be provided through your personal account. A confirmation email will be sent to the email address provided during registration. If you do not receive the email, please check your spam folder or contact our support team.

Yes. The learning materials are available on computers, tablets, and smartphones, provided you have a stable internet connection.

Online courses do not include a certificate. The main purpose of the programs is to deepen your professional knowledge, develop your skills, and provide practical tools for your work.

You can pay for a course or shop order with a Visa or Mastercard bank card, or with Apple Pay or Google Pay.

After a successful payment, you will see a confirmation on the website and receive your order information at the email address provided during checkout.

Choose the tool you need, add it to your cart, check your order details, and enter your delivery information. After confirming your order, proceed to payment.

If your order has not yet been handed over for shipment, we may be able to modify or cancel it. Please contact our team as soon as possible and provide your order number.

At present, we deliver to countries within the European Union and to Ukraine. We are gradually expanding our delivery coverage.

The estimated delivery time is 2–5 business days within the EU and 3–7 business days to Ukraine. The actual delivery time may vary depending on the selected carrier and delivery service. Once your order has been shipped, you will receive a tracking number.

Orders are shipped after payment has been confirmed and the order has been prepared. The exact shipping time depends on product availability and the destination country.

Exchanges and returns are handled in accordance with the terms stated in the shop policy and applicable law. Before returning an item, please contact our team and provide your order number.

Please contact us as soon as possible after receiving your order and provide your order number, along with photos of the issue or damage. We will review the situation and offer an appropriate solution.